退款和換貨

感謝您在 Together Stronger Than Ever (TSTE) 購物。我們非常感謝您對我們品牌的支持，並希望您像我們喜歡創造它們一樣享受我們的設計。這就是為什麼我們提供 7 天的退貨/退款窗口。
要獲得退貨和/或換貨資格，您的商品必須在購買後 7 天內未使用、未磨損，並且處於您收到商品時的原始狀態和包裝（如果適用）。不幸的是，7 天后，我們無法處理任何退貨或換貨。
在給我們發送電子郵件以開始退貨/換貨之前，請仔細閱讀我們的以下政策。 
退貨：

  • 所有被退回/退款的物品必須滿足以下條件，否則它們可能會被拒絕並被退回。

    • 我們的政策在履行後持續 7 天，如果自您收到商品後已超過 7 天，很遺憾，我們無法為您提供退貨/換貨服務。 
    • 物品必須未經洗滌、未經乾燥。 
    • 物品不得過度起皺。
    • 物品不得覆蓋動物/人 毛或棉絨
    • 不接受帶有洗滌劑污漬或強烈氣味的退回物品。 
    • 出於衛生原因，我們不能接受任何水瓶的退貨。
    • 如果您的商品包含標籤，則必須附上原始標籤

  • 附加信息

    運費不可退還
    • 需要支付運費，目前我們不提供預付費退貨標籤
    • 一旦我們收到您的退貨並檢查產品，退款將在 7 個工作日內支付到您原來的付款方式。
    • 請注意：如果您要退回整個訂單，則不會退還原始運費。
    交流請求： 
    • 如果您的產品符合我們的退貨條件，我們的團隊將根據庫存情況處理您的換貨請求
    • 如果沒有庫存，退款將退回到您原來的付款方式，減去原來的運費。 
      您將自行承擔退貨的運費。給您的運費不予退還。如果您要運送超過 75 美元的商品，您應該考慮使用可追踪的運輸服務或購買運輸保險。如果我們沒有收到您退回的物品，我們不保證也不承擔任何責任。根據您居住的地方，換貨產品送達您所需的時間可能會有所不同。
      要開始退貨/退款，請發送電子郵件至 sup.tste@gmail.com，包括您的訂單號以啟動流程。

      Refunds & Exchanges

      Thank you shopping at the Together Stronger Than Ever (TSTE) . We greatly appreciate your support in our brand and want you to enjoy our designs just as much as we enjoyed creating them. That is why we offer a 7-day window for returns/refunds.
      To be eligible for a return and/or exchange, your item(s) must be unused, unworn, and in the original condition and packaging (if applicable) that you received it in within 7 days of purchase. Unfortunately, after 7 days, we are unable to process any returns or exchanges.
      ​
      Please review our policy below very carefully before emailing us to start your return/exchange. 
      ​
      Returns:

      • All items being returned/refunded must meet the following conditions or they may be subject to denial and will be shipped back. 

        Our policy lasts 7 days after fulfillment, if over 7 days have gone by since you received your item(s), unfortunately we cannot offer you a return/exchange. 
        • Items must be unwashed, undried, and not trained in. 
        • Items must not have excessive wrinkling.
        • Items must not be covered in animal/human hair or lint
        • Items returned with detergent stains or strong odors will not be accepted. 
        • We cannot accept returns on any water bottles for sanitary reasons.
        • If your item included tags, the original tags must be attached
      • Additional Information
        • Shipping costs are NON-REFUNDABLE
        • Shipping costs will apply, at this time we do not offer pre paid return labels
        • Once we receive your return and check the product, a refund will be disbursed to your original payment method within 7 business days.
        • Please Note: If you are returning your entire order, the original shipping costs are not refunded.
        ​
        Exchange Requests: 
        • If your product(s) meet our return conditions our team will process your exchange request based on stock availability
        • If stock is unavailable, a refund will be issued back to your original payment method, minus original shipping costs. 
          ​You will be responsible for paying for your own shipping costs for returning your item. Shipping costs to you are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee and cannot be held responsible if we do not receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
          To start a return/refund, please email  sup.tste@gmail.com including your order number to initiate the process.